Frequently Asked Questions
What is the warranty period for the displays?
We offer a 2-year warranty along with lifetime technical support and online instruction. For unfixable quality issues, we provide replacements or refunds.
How long does shipment usually take?
Standard production time is 10-15 days. For urgent orders, we can ship within 5 days after rigorous testing.
Is there a Minimum Order Quantity (MOQ)?
No, we support sample orders and small quantities to meet your specific needs.
How is product quality controlled?
We have QC checks for every production step. All devices undergo a 48-hour continuous running test before final packing.
What certificates do your products hold?
Our products are tested and certified by CE, ROHS, FCC, NEMKO, and TUV to ensure international standards.
Do you provide spare parts for large orders?
Yes, for bulk orders, we supply 2% spare parts covering main boards, panels, power boards, and antennas.
Xiguang Display
