Frequently Asked Questions
How to get an accurate quotation for LED products?
Please inform us of your budget, the application scenario, and specific dimensions (area or length/width). Providing a CAD design drawing helps us configure a specific plan for your requirements.
How long does it take to receive a quotation list?
Generally, we reply immediately after receiving your inquiry. For urgent requests, please consult via instant messaging tools for a faster response.
How should I choose the dot pitch for my screen?
It depends on your resolution needs, application scenario, and viewing distance. We can calculate the exact specifications based on your site requirements.
What is the typical lead-time for orders?
Shipment for standard products is usually arranged within 15 days. Customized products may take 30-45 working days depending on the order volume.
What is the product warranty period?
The standard warranty period is one year. If you require extended warranty services, please inform us before placing your order.
Do you provide installation support?
Installation involves structure construction, cabling, cabinet mounting, and debugging. We provide free remote guidance to help you through the process.