Frequently Asked Questions
How long will it take to get the quotation list?
Generally, we will reply to you immediately after receiving your inquiry information. We respond as soon as the message is received to ensure timely service.
What's the general lead time for orders?
For standard products, shipment can be arranged within 15 days. For customized solutions, shipment is typically arranged within 30 - 45 working days, depending on order volume.
Do you provide assistance with installation?
Installation involves structure construction, cabling, and debugging. we provide free remote guidance to ensure your LED wall is lit and calibrated correctly.
How do I get an accurate quotation for my project?
Please provide your budget, application scenario, and specific dimensions (length/width). Sharing a CAD design drawing helps us configure the most accurate plan for your needs.
How do I choose the right pixel pitch?
This depends on your resolution requirements, viewing distance, and the application scenario. We can calculate the exact pitch required based on your specific environmental factors.
What is the standard warranty period?
The standard warranty period is 12 months. Extended warranty services are available upon request before placing your order.