Q: How to get an accurate quotation for LED products?
A: Please provide the budget, application scenario, and specific dimensions (width and height). A CAD design drawing will help us configure the best plan for your needs.
Q: How do I choose the right dot pitch?
A: It depends on your resolution requirements and viewing distance. We can calculate the optimal pixel pitch for your specific scenario.
Q: What is the general lead time for orders?
A: Standard products can be shipped within 15 days. Customized solutions typically take 30-45 working days, depending on order volume.
Q: What is the product warranty period?
A: The standard warranty period is one year. Extended warranty services are available upon request before placing an order.
Q: Do you provide installation support?
A: Yes, we provide free remote guidance covering structure construction, cable laying, module installation, and overall debugging.
Q: Is there a sample service available?
A: For branded units, we recommend purchasing a single unit as a sample to evaluate quality and performance for your specific project.