Frequently Asked Questions
Q: How to get the accurate quotation of LED products?
A: Please inform us of the budget, the application scenario, and specific dimensions (length/width). A CAD design drawing will help us configure a precise plan for your requirements.
Q: How long will it take to get the quotation list?
A: Generally, we reply immediately upon receiving your inquiry. For urgent requests, please contact us via TM or email for an instant response.
Q: How to choose the dot pitch of the product?
A: Choice depends on your requirements for resolution, application scenario, and viewing distance. We can provide accurate calculations based on your specific needs.
Q: What's the general lead-time?
A: Standard products are usually arranged within 15 days. Customized orders may take 30-45 working days, depending on the order volume.
Q: What's the product warranty period?
A: The standard warranty period is one year. Extension options are available upon request before placing an order.
Q: How is the installation handled?
A: Installation involves structure construction, cabling, cabinet mounting, and final debugging. We provide free remote guidance throughout the process.